1. No rush? Use the online support desk
Within your club there are up to three designated contacts who can submit your question via our support desk. They collect all questions within the club and submit them centrally to us, so that we can help you as efficiently as possible.
It is therefore not possible to submit a support question yourself. Ask your club manager who these contacts are and submit your question.
2. Urgent support needed (within 48 hours)
Send an email to helpdesk@parrow-golf.com with a clear description of your support question. Only the three designated contacts may submit a support question by email. If possible, also add the following:
- De exacte URL;
- Print screens;
- The steps to reproduce the problem;
- Any additional relevant information;
This way we can assess your question faster and better.
3. Emergency – solution needed within 24 hours?
Call our support department: +31 55 - 303 22 80.
We are ready to help you with priority in urgent breakdowns or critical problems..
4. Manual, FAQ & Help function
Before you turn on support, we recommend using our available documentation and built-in tools:
📘 Manual – A complete guide to all functionalities: This can only be obtained from the three designated contacts within your club
❓ Frequently Asked Questions (FAQ) – Quick answer to the most common questions: Direct to FAQ
💡 In-app Help feature – In the application itself you will find direct explanations per screen, tips and support under Help.
These sources in many cases offer a solution immediately, without having to wait for support.